2025 Summer Internship - FBO/Line Service (Battle Creek)

The FBO/Line Services Intern, with supervision, performs all of the Line Service duties, including towing, refueling and servicing all transient, maintenance and airlines aircraft safely and according to Duncan approved processes, procedures and Best Practices. In addition, this position operates the department’s Ground Support Equipment (GSE) and assists in the maintenance and cleanliness of GSE and designated work areas. The FBO/Line Services Intern greets and interacts with customers at arrival, departures, and during their interim stay; and engages in ramp and facility safety and security procedures.

Essential Job Functions

1. With supervision, refuels, tows and wing walks all maintenance, transient and airlines aircraft using applicable ground support vehicles according to Duncan approved processes, procedures and Best Practices. Checks and adds oil, fuel additives and other fluids as needed. Assists with maintaining functioning and cleanliness of departmental equipment and work areas. Monitors weather conditions to ensure safety of aircraft and the need for storm stacking.

2. With supervision, greets team members, customers, vendors, visitors and the general public, and serves as company liaison in promoting a professional and positive company image per Duncan Aviation customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e. fuel, ground transportation, baggage handling, etc.). Directs maintenance customers to appropriate persons/areas of Duncan Aviation. Monitors flight tracking software for inbound aircraft. Marshals all incoming and outgoing aircraft.

3. With supervision, calculates and records fuel usage and sales, and completes necessary paperwork for proper billing and inventory accounting.

4. With supervision, provides exterior and interior cleaning of company and transient aircraft. Assists with maintaining and cleanliness of department equipment, designated work areas, courtesy and ramp vehicles.

5. With supervision, fills Jet and Avgas trucks at the fuel farm. Maintains fuel and fluid levels for GSE, courtesy and ramp vehicles. Assists with general fuel farm maintenance and upkeep.

6. With supervision, monitors ramp and facility for safety and security.

7. Performs other duties as assigned by management.

Job Specific Requirements

• Licenses/Certificates: Valid driver’s license and acceptable driving record
• Attendance: Regularly scheduled attendance is required
• Physical: Routinely lifts up to 50 lbs. and occasionally up to 100 lbs.; reads small print; hears sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; tolerates products, materials and fumes associated with component maintenance; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
• Environmental: Tolerates working in extreme temperatures and in noisy environments

Education and Experience

• High School graduate or equivalent required