The Accounts Receivable Analyst monitors the aging of assigned portfolio of accounts and ensures timely collection of past due accounts receivable (AR). Monitor credit exposure by reviewing account balance and assigned credit limits. The Accounts Receivable Analyst works closely with the AR team to gather credit data and assist in recommending customer credit limits within their set credit authority. The Accounts Receivable Analyst partners with the Accounts Receivable Senior Analyst to gain familiarity of customer expectations and credit worthiness. In addition, incumbents in this position will assist with dispute resolution, research client questions, and support a successful working relationship between customers, management and sales teams. This position must exhibit a high level of customer service by being responsive to inquiries from inside and outside the organization.   

Essential Job Functions

1. Initiates customer collection contacts with designated customer account portfolio via phone, email, and in person. Documents conversations timely and accurately, and performs timely follow-up activity to collect accounts receivable. Partners with AR Senior Analyst and/or AR Manager to gain familiarity of company expectations, customer expectations, sales potential, pay patterns, and credit worthiness.

2. Collaborates with the AR team to gather credit data related to assigned account portfolio. Reviews credit application/credit references/credit reports with AR Senior Analyst and/or AR Manager to recommend credit lines within their set credit authority. Also, monitors Duncan Aviation credit exposure by reviewing account balance and customer assigned credit limit. Reviews transactions that exceed credit line/acceptable aging status with AR Senior Analyst and/or AR Manager to determine if product will be released.

3. Responds to inbound customer contacts related to accounts receivable, balance, past due issues, credit lines and customer billing questions. Determines appropriate Duncan Aviation personnel to assist with research of various billing questions. Maintains high level of service by being responsive to inquiries from inside and outside the organization. Acts as a customer liaison, researching and obtaining answers to their inquiries, in a timely manner. Acquires knowledge of all credit department policy and procedures.

4. As assigned by the AR Manager, trains in and assists with cash posting procedures. Must gain general knowledge of Duncan Aviation quoting/billing/invoicing practices throughout the enterprise to support understanding of client payment patterns. Investigate and research inbound payments that include vague/unclear payment reference to ensure payments are posted with 100% accuracy. Reviews all cash posting reports to ensure accounts are in balance. Communicates receipt of payments to internal stakeholders to ensure sales transactions are released in an efficient manner.

5. Supports the AR Intern/AR Specialist in the completion of their duties, answers questions, and provides training and mentoring.

6. Participates in department projects and takes an active role in cross-functional teams to assist in department efficiency.

7. Provides on-call coverage until 10pm Central Time for a one week period approximately every five to six weeks.

8. Performs other duties as assigned by management.

Job Specific Requirements

• Licenses/Certificates: N/A
• Attendance: Regularly scheduled attendance required
• Physical: Reads small print; repetitive motion; tolerates sitting; proficient typing and data entry skills
• Environmental: N/A

Education and Experience

• High School diploma or equivalent required
• Three years of Accounting, Customer Account and/or Collections experience required
• Proficiency with Microsoft software (Word, Excel, Project, etc.) required
• Proficiency with verbal and written communication

Available Benefits

• Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
• Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
• Plan for your medical needs with a Health Savings Account (employer and employee contributions).
• Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
• Enjoy Duncan Aviation’s On-Site Fitness & Health Clinics at the MRO locations
• Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.
  
  

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled