The Accounts Receivable Specialist I position is an entry-level opportunity for someone interested in building a career in accounting, finance, or business operations. This role provides day-to-day support to the Accounts Receivable team by assisting with customer inquiries via phone, email and in person, maintaining account information, processing documentation, and supporting payment and credit activities.

The ideal candidate is organized, detail-oriented, and able to multitask. Training is provided, and this position offers hands-on exposure to Accounts Receivable processes while working closely with experienced team members in a collaborative environment.

Essential Job Functions

1. Provides customer service support for Accounts Receivable (AR) and Collections activities by responding to routine questions from internal and external customers. Learns to identify issues, explain solutions clearly, and keeps clear and timely notes related to customer interactions and follow-up actions. Completes follow-up tasks in a timely and organized manner with guidance from the team.

2. Assists with processing customer credit applications for net terms by gathering required information from customers, vendors, and credit bureaus. Prepares application packets for review by AR Analysts and supports additional follow-up communication as directed.

3. Creates and maintains customer accounts in the customer account database system, ensuring information is accurate and up to date.

4. Learns and supports customer payment processing, including receiving payments and researching unclear or incomplete payment references. Works closely with AR team members to ensure payments are applied accurately and communicates payment status to internal stakeholders.

5. Provides general administrative support to the AR team, including responding to basic customer inquiries, scanning checks and deposits, sending invoice copies upon request, updating sales tax forms, and uploading documents to storage systems.

6. Assists with preparing standard accounts receivable reports and other routine documentation.

7. Participates in department projects and cross-functional team efforts, gaining exposure to AR processes and contributing to continuous improvement initiatives.

8. Performs other duties as assigned, with training and support provided.

Job Specific Requirements

• Licenses/Certificates: N/A
• Attendance: Regularly scheduled attendance required
• Physical: Reads small print; repetitive motion; tolerates sitting; proficient typing and data entry skills
• Environmental: N/A
  
  

Education and Experience

• High School diploma or equivalent required
• One year of Accounting and/or Customer Account experience required
• Proficiency with Microsoft software (Word, Excel, Project, etc.) required
  
  

Available Benefits

• Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
• Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
• Plan for your medical needs with a Health Savings Account (employer and employee contributions).
• Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
• Enjoy Duncan Aviation’s On-Site Fitness & Health Clinics at the MRO locations
• Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.
  
  

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled