The Rapid Response Technician II, with some to limited supervision, assists with inspecting, troubleshooting, adjusting, repairing and other general tasks related to the maintenance and repair of aircraft and engine systems and components on a variety of corporate aircrafts, using Personal Protection Equipment, in a safe and clean work environment according to manufacturer’s specifications, Duncan Aviation approved procedures, and customer specifications. In addition, this position prepares and completes appropriate documentation and training logs in a timely manner. RII Inspector training completion required within six to nine months.   Will perform as a Qualified Inspector within twelve months of hire following training requirements.

The RRT Technician II travels to the customer’s location with a qualified team member to assist in performing (with some to limited supervision) on-wing inspection, troubleshooting, and to repair of engine/aircraft components on various corporate jets across the United States and internationally. This position interacts with customers and collaborates with Duncan team members to provide exceptional customer service and rapid response 24/7. Applicants should have some experience working on these corporate aircraft and engines

Essential Job Functions

1. With some to limited supervision, assists in high quality inspections, servicing, troubleshooting, and maintaining of aircraft and engine systems and components on a variety of aircraft using proper tooling in a timely, clean, safe and professional manner. Accurately orders required parts as needed.
   
   
2. With some to limited supervision, prepares various documents required by Company policy and FAA regulations. Demonstrates proficiency of Duncan Aviation work order system by completing accurate and timely discrepancies and corrective action statements, Service Bulletins and Airworthiness Directives (AD), and compliance statements.
   
   
3. Locates and uses appropriate technical data, follows verbal instructions and accepts directions from other shop personnel when accomplishing assigned maintenance tasks.
   
   
4. Assists with developing and maintaining relationships with area customers, communicating with sales and marketing personnel, and monitors the company’s customer database to seek and solicit aircraft/engine service opportunities. Contacts and calls on customer for aircraft, engine, and APU, or other service support work to meet established financial goals. Responds to customer requests and issues regarding aircraft and engine service work.
   
   
5. Assists with managing and maintaining adequate and appropriate parts inventory certification, calibration of assigned tooling, working condition and cleanliness of support vehicles.
   
   
6. Be available to provide a continuation of service and be a point of contact for internal or external customers before or after scheduled hours of work.
   
   
7. Performs other related duties as assigned by Team Leader or Asst. Team Leader.

Job Specific Requirements

• Licenses/Certificates:   Airframe & Powerplant Certificate required; Fork Lift qualified; Valid driver’s license and acceptable driving record; tool inventory per department tool list required;
• Attendance:                   Regularly scheduled attendance required; overnight and short notice travel required and 24/7 on-call
• Physical:                        Routinely lifts up to 50 lbs. and occasionally up to 100 lbs.; reads small print; hears sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; tolerates products, materials and fumes associated with component maintenance; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
• Environmental:             Tolerates working in extreme temperatures and in noisy environments

Education and Experience

• High School graduate or equivalent required
• Two years airframe/engine maintenance experience

Available Benefits

• Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
• Geographic Differential for Rapid Response Teams based on location
• Rapid Response Team Members receive a Company Phone, Laptop & Vehicle to use for work trips
• Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
• Plan for your medical needs with a Health Savings Account (employer and employee contributions).
• Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
• Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled