The IT Product Manager is responsible for guiding the success of IT development products through the direct supervision of team members and leading a cross-functional team responsible for developing and enhancing these critical business systems. This role focuses on defining the product vision, strategy, and roadmap while ensuring that solutions align with business goals and user needs. The IT Product Manager collaborates with stakeholders, developers, and project teams to deliver innovative technology solutions that provide measurable value to the organization. Success in this position requires a blend of technical understanding, business acumen, user empathy, and strong leadership skills.

Essential Job Functions

1. Develops and maintains product vision and strategy by defining clear objectives and a roadmap for assigned IT products and ensuring alighment with business priorities and long-term organizational goals. 

2. Oversees IT products from concept through development, launch, and ongoing enhancements, ensuring continuous improvementand value delivery.

3. Collaborates with stakeholders, end users, and subject matter experts to define product features, enhancements, and technical requirements in order to gather and prioritize requirements.

4. Coordinates with cross-functional teams such as IT, operations, marketing, and other departments, to ensure product features are delivered on time, within budget, and at the expected quality level.

5. Conducts market and user research and stays informed on emerging technologies, industry trends, and user needs to inform product decisions and maintain competitive advantage.

6. Serves as the primary point of contact between business stakeholders and the development team to facilitate communication and translate business needs into actionable technical specifications.

7. Manages product backlog and prioritization and ensures the most valuable and impactful work is delivered first, balancing short-term needs with long-term strategic objectives.

8. Collaborates with IT security and compliance teams to ensure products meet all relevate regulatory, security, and organizational standards.

9. Promotes product adoption through training, documentation, and change management activities to maximize product adoption and user satisfaction across the organization.

10. Provides timely support to the Help Desk and team members when responding and resolving issues.

11. Provides clear leadership, guidance, and support to team members. Oversees performance, delegates responsibilities effectively, and ensures the team has the resources needed to succeed. Holds team members accountable to Duncan Aviation approved policies and procedures including professionalism, safety and workplace cleanliness. Ensures the team’s consistent use of appropriate technical data.

12. Promotes the growth and development of assigned team members to build team cohesiveness and trust. Monitors and evaluates performance in a professional, constructive, and timely manner. Identifies and recommends both technical and non-technical training opportunities, and collaborates with department management to address training needs. Ensurse active participation of team members in the departmental mentoring program. Participates in personal and leadership development opportunities and demonstrates leadership and professionalism at all times.
    
    

Job Specific Requirements

• Licenses/Certificates: Project Management Professional (PMP) preferred
• Attendance: Regularly scheduled attendance required
• Physical: Read small print; repetitive motion; tolerates standing, walking, bending, kneeling, stooping, crouching and sitting
• Environmental: N/A
• After Hours Support: May be required to respond to critical support issues after hours, including nights and weekends.
• Deployments: Must support code deployment after hours as needed (both scheduled and unscheduled/emergency). May require testing or resolving issues that arise during code deployment.
  
  

Education and Experience

• Associates degree in Computer Programming Technology or equivalent required
• Minimum eight years computer application development and analysis experience required
• Previous Development Project Management experience preferred
• Proficiency with a variety of PC Hardware and Software