The Core Return Administrator is responsible for managing and tracking all Parts and Rotable Sales (PRS) Exchange Transactions. This role ensures compliance with Duncan Aviation's policies by coordinating with the Credit department to maintain exchange agreements, invoicing and monitoring additional fees. The administrator also generates reports for management, updates customer information in the CRM, and collaborates with IT on core tracking system maintenance and improvements.

Essential Job Functions

1. Tracks and monitors all core movements and locations, providing notifications and updates to sales representatives, vendors and customers on core statuses. Notifies sales reps, vendors, and customers of upcoming core return deadlines. Alerts relevant parties abut upcoming core return deadlines and, as needed, invoices applicable late fees or ensures billing for non-return of cores is completed.
   
   
2. The Core Return Administrator implements best practices for project completion, reviews item paperwork for accuracy and relevance, supports customer relationships, updates the Customer Resource Management (CRM) system, and contributes to achieving department goals aligned with strategic plans and overall company objectives. 
   
   
3. Following Duncan Aviation approved policies, collaborates with vendors, customers and rotable managers to process billing for additional fees, including late fees, or coordinates with Return Goods (RGA) for billing non-returned cores. 
   
   
4. Participates in monthly team meetings, and develops and supports marketing with developing marketing campaigns for Updates Customer Data Base (CDB) with customer information.
   
   
5. Performs other related duties as assigned by management 
   
   

Job Specific Requirements

• Licenses/Certificates: N/A
• Attendance: Regularly scheduled attendance required;
• Physical: Repetitive motion; tolerates sitting; proficient typing, data entry skills, and able to lift up to 50 lbs. on occasion.
• Environmental: N/A
  
  

Education and Experience

• Bachelor’s Degree in Business, Marketing, Aviation, or related field preferred.
• One-year customer service or Aviation business experience preferred
• Proficiency with general computer use and use of Microsoft Software (i.e. Word, Excel, etc.)

Available Benefits

• Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
• Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
• Plan for your medical needs with a Health Savings Account (employer and employee contributions).
• Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
• Enjoy Duncan Aviation’s On-Site Fitness & Health Clinics at the MRO locations
• Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.
  
  

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled