The Line Service Representative performs all of the Line Service duties, including towing, refueling and servicing all transient, maintenance and airlines aircraft safely and according to Duncan approved processes, procedures and Best Practices. As an LSR, you’ll be on the front line of our customer experience—supporting aircraft arrivals and departures, ensuring safe ground handling, and delivering the high level of service Duncan is known for. If you thrive in a fast-paced, team-driven environment and have a passion for aviation, this is the role for you. 

Essential Job Functions

1. Competently marshal, tow, park and wing walk airlines aircraft using applicable ground support vehicles according to Duncan approved processes, procedures and Best Practices. Checks and adds oil, fuel additives and other fluids as needed. Monitors weather conditions to ensure safety of aircraft and the need for storm stacking.

2. Assist customers and flight crews with baggage, ground transportation, and other service requests.

3. Operate ground support equipment such as tugs, GPUs, and fuel trucks.

4. Maintain a safe, clean, and professional ramp and hangar environment.

5. Monitors ramp and facility for safety and security and assesses, and responds as appropriate.

6. Performs other duties as assigned by management. 

Job Specific Requirements

• Licenses/Certificates: Man-lift and Forklift Certification; Tow qualified; NATA Safety 1 Certification; eligible for Airline Fueling Certification and required FAA/TSA Certifications; meets TSA security requirements; respirator fit eligible. Must have a valid Driver's License and an acceptable driving record
• Attendance: Regularly scheduled attendance required
• Physical: Routinely lifts 50 lbs., occasionally lifts 100 lbs.; reads small print; hearing sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; works in heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
• Environmental: Tolerates working in extreme temperatures and noisy environments
  
  

Education and Experience

Line Service Representative I:

• High School graduate or equivalent required
• Previous Line Service, aviation and/or customer service experience required

Line Service Representative II:

• High School graduate or equivalent required
• Minimum one year previous Line Service, aviation and/or customer service experience required

Line Service Representative III:

• High School graduate or equivalent required
• Minimum three year previous Line Service, aviation and/or customer service experience required
  
  

Available Benefits

• Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
• Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
• Plan for your medical needs with a Health Savings Account (employer and employee contributions).
• Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
• Participate in Duncan Aviation’s Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments
• Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.
  
  

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled